We hope you love our products just as much as we do!

But if you do not or if there is something wrong with the order that has been shipped to you kindly check on our Returns and Refunds Policy to help you resolve the issue. We also request you to check product description carefully before placing an order with us.

I am not happy with the product(s) I received. I want a refund.

We are sorry that you are not happy. Please email us at support@jhakaasitem.com and leave your suggestions and we could work on it. You can courier us the product back within 48 hours of you receiving it (return or refund is not applicable on any customized product). We do not refund the amount in this case but we are happy to give you store credit in form of a coupon code. Kindly note that the product should be unopened/unused without damage and with the tags intact. Make sure the red seal at the very top of the package is not broken that guarantees that the product wasnt opened. Kindly pack the item securely to prevent from any loss or damage during the transit.

• The courier charges incurred by you to send us back the product will not be refunded.
• Shipping and COD charges are non-refundable.

The product I received was different from the product I ordered?

This is embarrassing. Please mail us at support@jhakaasitem.com with the image of the product you received and with your order ID and we will resolve the issue. If its our fault we are bound to redeem the same amount into your credit wallet and you keep the product you received.

The product is damaged or defective when I received it.

We ensure that the product reaches out to you safe and sound. In case of damaged item(s) kindly mail us at support@jhakaasitem.com about the item with an image as a proof of the same within 48 hours upon receiving the order and we will dispatch you the fresh one.

Return Policy

• Customers can return their order within 48 hours after they have received their product. This is applicable only with the product(s) you received was damaged or different from what you had ordered.
• The final decision on whether a returned item will be approved or rejected lies completely with Jhakaas Item’s Quality Assurance Team.
• All the returns must be in unused condition with all the original tags and packaging intact.
• The product amount will be credited back to your account as reward points or a coupon code will be generated after the quality check is done.
• These reward points or coupon code will not be transferable and can be used only once.
• Pre orders will not be accepted for returns.
• Sale/discounted orders or orders bought on any kind of promotion will not be accepted for exchange or returns in any case.
• PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED OR SOILED CONDITION.
• Products in gift box cannot be returned individually.
• If we are unable to send you a replacement of the item that you have returned, we will offer you a refund for the same or send you another product/design of the same value.
• Please note that the products might look different from the ones you see on the website. The colours of the products may vary as the digital images as each device has different colour settings and resolution. We do not accept any returns or refunds in case you find the colour of the product different from your device screen.
• If you have not received the complete order or there are any discrepancies from what you had ordered, please contact us within 48 hrs from the date of delivery to report the issue. No request will be entertained if concern is not raised within this stipulated period.
• Online refund of shipping and COD charges is not applicable.
• You are requested to ship the product(s) back to us. Kindly pack the items securely to prevent any damage during the transit. Kindly note that courier charges incurred by you shall not be refunded in any form.

What is the refund policy?

• You can ask for refund within 48 hours of receiving the product.
• All the online refunds will be credited in to your registered account in terms of rewards points or coupon code which you can use to shop at www.jhakaasitem.com
• For any queries you can mail us at support@jhakaasitem.com
• Sale/discounted orders or orders bought on any kind of promotion will not be accepted refunds in any case.

How long does online refund take?

The online refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will reflect in your Jhakaas Item account as Reward Points or Coupon Codes.

Where should I return my product?

Please courier the product(s) to us at the address mentioned below :
Jhakaas Item
E-1110, 11th Floor, Titanium City Center,
Anandnagar Road, Satellite,
Ahmedabad, Gujarat - 380015

I have not received my refund yet?

We are humans and might made a mistake, In that case kindly mail us at support@jhakaasitem.com and we will look into the issue.